THEORY X AND THEORY Y

INTRODUCTION

McGregor developed two theories of human behaviour at work: Theory and X and Theory Y.

He did not imply that workers would be one type or the other. Rather, he saw the two theories as two extremes - with a whole spectrum of possible behaviours in between.

Theory X Managers perceive workers as follows:

- Individuals who dislike work and avoid it where possible

- Individuals who lack ambition dislike responsibility and prefer to be led

- Individuals who desire security

The management implications for Theory X workers were that, to achieve organisational objectives, a business would need to impose a management system of coercion, control and punishment.

Theory Y managers perceive workers as follows:

- Consider effort at work as just like rest or play

- Ordinary people who do not dislike work. Depending on the working conditions, work could be considered a source of satisfaction or punishment

- Individuals who seek responsibility (if they are motivated)

The challenge for management with Theory Y workers is to create a working environment (or culture) where workers can show and develop their creativity.